FAQ

Q1: I have installed CityComfort+ successfully, but when I launch Rhino, I can not find the CityComfort+ toolbar and need to repeat the installation again, what should I do?

A1: Please click the Options under the Tool menu bar, select Tollbars, and right click default and select Save. Then click OK button. 

Q2: I could not load the CityComfort+, and a pop-up window said that the plugin has been locked.

A2: Please right click Rhino and check the file property to change the plugin setting in Rhino.

Q3: I have loaded CityComfort+ but do not receive any response after I click the Project button.

A3: Please check that the version of Rhino and make sure it is the latest one.

Q4: The weather file could not been loaded successfully.

A4: Please check that if you have already created a new project before.

Q5: CityComfort+ does not respond and request me to set up the value of x and y axis after I selected the boundary.

A5: Please check up layers in your model, if there are other objects in your Layer boundary, delete them except the curve of analysis range. Otherwise, when CityComfort+ request you to select a range to analysis, make sure you do select a curve, not a surface.

Hint: Since sometimes curves and surfaces will overlap with each other in rhino, you may right click Layer boundary and select objects, then you can select the analysis range directly.

Q6: When I click the City button, waring window pops up with the text “layer is null”.

A6: Please check up your layers and make sure you have created sublayer under Group Veg even though you do not have trees or lawn or other 2D objects.

Q7: When I click the Calculate button, waring window pops up with the text “Current layer cannot be turned off or locked” and stop the analysis process.

A7: Please turn on or unlock the original layers and groups in your rhino model and re-set up your model to calculate, CityComfort+ need to read information from them.

Q8: During the calculating process of CityComfort+, the radiance does not work.

A8: Please disable the anti-virus software or firewall for a while.